Privacy Policy

Privacy Policy

ProTec Garage Door
1749 Midway Rd Suite P, Stony Point, NC 28678
Email: [email protected]

Effective Date: June 11, 2025

1. Our Commitment to Your Privacy

ProTec Garage Door respects your privacy and is committed to protecting the information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you visit protecgaragedoor.com, schedule an appointment, or engage with us through digital channels.

2. Information We Collect

We may collect personal information you provide voluntarily, including:

• Name, phone number, and email address
• Service requests, appointment preferences, or issue descriptions
• Communications via web forms, SMS, or customer service channels

We may also collect non-personal information via cookies, tracking pixels, and analytics tools (e.g., IP address, browser type, usage behavior).

3. How We Use Your Information

We use your data to:

• Schedule and confirm service appointments
• Send service alerts or updates (including SMS)
• Improve our website and customer service
• Deliver targeted ads through Meta (Facebook/Instagram), Google, and other platforms
• Maintain compliance with applicable laws and vendor requirements

By providing your contact details, you consent to receive emails, phone calls, and SMS messages from us. You may unsubscribe or reply “STOP” at any time to opt out of text messages.

4. Analytics & Tracking

We use the following tools to understand and enhance your experience:

• Google Analytics: For general traffic and behavioral insights
• Microsoft Clarity: For session recordings and heatmaps
• Meta Pixel: To enable retargeted advertising

These tools may use cookies and similar technologies to gather non-identifiable data. You may opt out of interest-based advertising via the DAA Opt-Out Tool.

5. SMS Communications

Your phone number may be used to send important SMS alerts about your appointments, service updates, or account-related messages. Message frequency may vary. Message and data rates may apply. Reply “HELP” for help, “STOP” to opt out.

6. Children’s Privacy

Our website and services are not intended for individuals under 13. We do not knowingly collect data from children.

7. Data Security

We implement reasonable safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.

8. Your Privacy Rights

If you are a resident of California, you may request:

• A copy of your personal data
• Deletion or correction of your information
• Details on how your data is used or shared

To make a request, email [email protected].

9. External Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Do Not Track

Our site does not respond to browser “Do Not Track” signals. However, we limit third-party tracking and do not sell your data.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date.