Privacy Policy

Privacy Policy for ProTec Garage Door

Effective Date: June 11, 2025
Last Updated: July 1, 2025

ProTec Garage Door
1749 Midway Rd Suite P, Stony Point, NC 28678
Email: [email protected]
Website: https://protecgaragedoor.com

1. Our Commitment to Your Privacy

ProTec Garage Door is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us online, schedule appointments, or receive communications from us, including text messages (SMS).

2. Information We Collect

• Personal Information: Name, phone number, email address, service address
• Service Details: Appointment preferences, service issues, and scheduling details
• Communication Data: Interactions via web forms, phone calls, SMS, or email
• Technical Data: IP address, browser type, cookies, and device usage data

3. How We Use Your Information

• Schedule and confirm service appointments
• Send appointment reminders and service updates via SMS or email
• Improve our website, customer support, and service offerings
• Deliver ads through platforms like Google and Meta (Facebook/Instagram)
• Comply with legal, safety, and carrier requirements

4. SMS Text Messaging and Consent

By providing your phone number, you consent to receive SMS messages from ProTec Garage Door, including appointment reminders, service updates, and customer support.

• Message Frequency: May vary depending on services requested
• Message & Data Rates: May apply based on your mobile plan
• Opt-Out: Text STOP to unsubscribe at any time
• Help: Text HELP or email [email protected] for assistance
• Privacy: No mobile information (opt-in data or consent) will be shared with third parties or affiliates for marketing purposes

We obtain consent through:

• Optional checkbox and consent language on website forms
• Verbal consent during calls or in-person conversations (recorded or logged internally)
• Email confirmation using compliant SMS opt-in language

Example Consent Language:
“I consent to receive appointment reminders, service updates, and customer care messages from ProTec Garage Door. Reply STOP to opt out. HELP for help. Message & data rates may apply. Message frequency may vary. View our Privacy Policy and Terms of Service.”

5. Analytics & Tracking

We use third-party tools to improve your experience, including:

• Google Analytics: Website traffic and behavior tracking
• Microsoft Clarity: Session replays and interaction analysis
• Meta Pixel: Retargeted ads and campaign tracking

These tools may use cookies or similar technologies. You can opt out of some tracking via the DAA Opt-Out Tool.

6. Children’s Privacy

Our website and services are not intended for individuals under 13 years of age. We do not knowingly collect data from children.

7. Data Security

We take reasonable steps to protect your personal data. While we strive to use commercially acceptable means to protect information, no method of transmission over the Internet is 100% secure.

8. External Links

Our website may include links to other sites not controlled by ProTec Garage Door. Please review their privacy policies independently.

9. Do Not Track

Our site does not respond to “Do Not Track” signals from browsers. However, we limit third-party tracking and do not sell your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

11. Terms of Service

Visit our Terms of Service to learn about the types of messages you may receive, SMS disclaimers, and additional service terms.