Winston-Salem, NC Garage Door Repair

protec-site-icon

Most of us don’t think much about our garage doors until we're stuck on the wrong side of a heavy door, but when it happens, you can't wait for it to be taken care of.

At ProTec, we have technicians on stand-by ready to get your door working again at the following nearby locations:

  • Clemmons
  • Kernersville
  • King
  • Lewisville
  • Winston-Salem

What can ProTec do?

You name it, we can fix it or even prevent it. Our certified technicians can repair anything on any brand or type of garage door. We can troubleshoot extension springs, torsion springs, garage door openers, tracks, cables, pulleys, rollers and more. We can also install new garage doors, door openers, remote controls and keypads.

With our annual garage door tune-ups, you'll be prepared for anything.  We can perform diagnostics in as little as 10 minutes that save you time and money in the long run. These tune-ups allow us to keep your door balanced and help extend the life of the door and its parts. Our technicians can also diagnose small problems and suggest fixes before the minor issues turn into large ones.

We make your garage door work like new or better.

Once we leave, your garage door will work as well as it ever has. In fact, it might even work better. This is because we use high-quality parts to fix your door and make sure it stays fixed. These are some of the highlights to remember about the parts and service that we offer our neighbors.

  • We use parts that are made in the United States.
  • We use high-cycle garage door springs that are rated at 25,000 to 30,000 cycles and could last as long as 20 years.
  • Our sealed, nylon rollers dramatically reduce the noise of garage doors opening and closing and are rated for 100,000 cycles, so you should never have to replace them again.
  • Our parts and service are backed by the best warranties in the industry.

We provide service you can trust.

By working with us, you get the extra comfort of knowing that you are working with a fully licensed and established North Carolina business. We work hard to provide quality service and affordable prices that you will be happy to share with your neighbors.

There have been reports of people in the Twin Cities finding companies online that looked local but actually routed customers to a call center that might not have even been in the United States. These websites have a variety of different names. In some cases, they are made to mimic local businesses. These websites are just working to attract local people who have urgent issues and then selling the leads to anybody who will buy them.

Whether or not you choose us, we urge everyone to make sure that you understand who you are dealing with.

Ready for your garage door repair? Let's set you up with a technician?

We welcome your calls any time of day or night at 866-813-7899. As an alternative, you can use the email form on our contact page. If you need an urgent repair in order to get your car out of the garage so that you can get to work, have concerns about odd noises your door is making, or are interested in a garage door upgrade or installation, we are very eager to chat with you.

Frequently Asked Questions

protec-site-icon

How does a garage door opener work?

Garage door openers use a combination of force from a motor, springs, and cables. Doors are attached to rollers that follow a track when the garage is in motion. The motor helps regulate how high and low the door should be. Springs and cables are what suspend the door in the air.

What are the most common problems with garage doors?

Most commonly, we see broken garage door springs that need replacement. Garage door springs are what allow us to open and close garage doors with little effort. Because of the weight of garage doors, these springs are very strong and under considerable tension. Both torsion and extension springs are amazing inventions, but they don’t last forever. For an average homeowner, replacing one of these springs is fairly difficult and possibly dangerous. The task requires specialized tools and knowledge that many home handymen don’t possess.

How much does a garage door repair cost?

Installation and service prices are not as high as you might think. Our technicians get the job done quickly, efficiently, and for a fair price. We offer free quotes over the phone, via email, or at the door. We strive to make our prices as transparent as possible. Rest assured there will be no hidden fees or extra charges.

How long should a garage door last?

This depends mostly on your usage and the wear-and-tear you expect to put on your machine. In ideal conditions, automatic doors can last up to 20 years. Our systems are rated for as many as 25,000 cycles. For example, if you only open your garage door twice a day, that makes 14,600 cycles over 20 years.

What should I do if my door will not open and I need to get my car out right now?

Some doors have a backup cord that you can pull to lift the door by hand. However, with garage doors weighing hundreds of pounds, we understand if you're not able to do this. If you are having trouble locating this mechanism or don't feel comfortable using it, feel free to give us a call.

How much does a garage door cost?

Not as much as you might think. We take pride in our reasonable pricing. We could give you a ballpark price, but it's just as easy to give you an accurate quote. Call 866-813-7899 for a quote today!

Should I fix my garage door myself?

It's good to take a look around and review the area around the door to see if something is in the way of a photo eye, etc. However, if you were thinking of disassembling your system, we advise against doing this for these reasons.

  • Garage doors weigh hundreds of pounds. If a door is not working properly, it can pose a safety hazard for anyone or anything nearby.
  • While garage door springs can lift your door with ease, they are hard to replace without the knowhow and customized tools for the job. Each of our repairs is trusted to a highly trained technician.
  • The doors can be the only moving apparatus mounted on a house. If a door is poorly serviced, it can cause other structural problems for the rest of the house.

Is it easy to find parts for my garage door?

Garage door parts often last decades, which can be an eternity in the business world. Manufacturers open and close, and models are discontinued. However, we will do our best to find the part you need, or find a replacement that's even better.

Can I buy my own parts online?

Figuring out what parts you need for your door can be tricky for a novice, let alone figuring out where to get them. Online retailers are also not always accurate with their part descriptions. We recommend you have us handle this for you. Our experts at Protec will know exactly what you need, where to find it, and how to install it. There's a good chance we can get it cheaper than you can too!

How long will it take to get my garage door fixed? 

At Protec, we know a broken garage door isn't something that can wait. You have places to be and things to do. For this reason, we are usually able to deliver same-day service, even on holidays.

Which garage door should I buy?

Garage doors come in all shapes and sizes. This choice depends on your needs, your taste, and the style of your house. Whatever garage door you want, we can install it and keep it running.

Why won't my garage door open or close in cold weather?

Garages don't typically have their temperatures controlled as much as other areas of the house. While materials can expand in hot weather, they do the opposite in bitter cold temperatures. Sometimes a chill outside can stiffen grime in the tracks. Check your track to see if they have leaves or other objects blocking the rollers.

When should garage drive rollers be replaced?

Ideally, rollers should last long enough that you should never have to replace them. Routine maintenance can be performed making sure the track is clean and smooth. A track that is bent in the wrong place can change how a roller wears down. We are fully equipped to replace them and will make sure your rollers are well-suited for the track. Rollers made of steel are generally expected to last longer than nylon.

Why does my garage door keep opening?

This could be a variety of reasons. The remote could be malfunctioning from issues like a jammed button. Something could be tripping a sensor. Give us a call, and we'll be happy to come check it out!

What parts go into a garage door?

Here are some of the more common parts that make a garage door opener.

  • Motors
  • Pulleys
  • Cables
  • Tracks
  • Rollers
  • Springs

Who sells garage door parts?

We do! We recommend buying your parts through us. Our technicians will know exactly what you need for your specific model and will know what a reasonable price for them. That way, you won't have to go back to the store to return a mismatched part.

What should I do if my garage door remote won't work?

The first thing we suggest is replacing the batteries. Sometimes, the remote simply needs to be reprogrammed. Often, dust or cob webs can get in the way of a sensor too. If you have the manufacturer's instructions handy, feel free to review them.

Why does my garage door stop halfway?

Over time, springs, motors, and cables can lose their strength. Because some of the parts are bearing tension all the time, they can weaken with repeated use. Our technicians have been trained to clearly identify the source of the problem, and how to fix it.

Contact us

  • This field is for validation purposes and should be left unchanged.